The information below are the terms & conditions (these Terms) that, we, One Under sell online and walk-in bookings for adventure golf in our venues.  These terms apply to all bookings – online & walk in – made by you via our venues & website www.oneunder.co.uk/liverpool

Please read these terms carefully so that you understand them before making a booking.  By making a booking you agree to be bound by these Terms on this website.  We may change these Terms by updating a revised version on our website.

This website & all our venues are operated by separate company numbers & VAT numbers.  Bookings are managed by each individual site within One Under.  References in these terms to “we”, “us” and “our”, are to One Under (Brighton), (Bristol), (Glasgow) and (Putney) Ltd.

Terms of Game Play:

  1. Maximum of 5 people per hole. Larger groups must split into smaller, evenly sized groups to keep the flow for everyone.
  2. Putters must not be swung above ankle height under any circumstances.
  3. No climbing on ANY objects, except the golf buggy, which you can sit in.
  4. Maximum of six shots per hole. This helps the flow for all.
  5. Our sites is an adventure golf course with obstacles, raised parts, uneven surfaces – suitable footwear & care is advised.
  6. Throughout our venues we have loud music, flashing lights & UV lights.
  7. By participating you agree & understand that One Under (all sites) accepts no loss or damage suffered by you as a result of any event outside our control.

Online Booking/Walk-in Bookings/ebooking/evouchers/Gift Vouchers

All customers may only book tickets on www.oneunder.co.uk/liverpool (we do not out outsource our booking to anyone or any other company) or in person at each venue.  Before making a Booking, you will be asked to confirm your acceptance of these Terms.  If you refuse to accept these Terms you will not be able to proceed with your booking.  By continuing with your booking, you are accepting to purchase a Ticket at the price displayed on our website.  All bookings are subject to acceptance.  Acceptance of your booking will take place only when we email you confirming that your booking has been accepted. At this time, a contract will come into existence between you and us, which incorporates these Terms.  Once you have made your booking on our website, we will send you a confirmation email.  If you do not receive an email/tickets within 24 hours please contact the venue. You must provide the booking confirmation at the time of your arrival at One Under.

Please arrive 15 minutes prior to your booking time so that you have the correct size of club, ball, scorecard & pencil.  If you are running late, you may miss your tee time & lose your time slot – please advise us so we can make arrangements.  Last tee off time is 45 minutes before closing.

Our staff will give you a short briefing and explain the golf rules as set out in these Terms above.  Please follow the Terms of Play to ensure your safety, your groups safety & the safety of those playing around you.

Photography/Filming/CCTV/PR/Marketing – all persons within our venues consent to photography, filming etc for PR & Marketing purposes.

Cancellation/Refunds – we do not offer refunds for cancellations; however, we will offer to reschedule if we are notified at least 48hours before the booked slot. In specific circumstances the GM has the discretion to offer a refund if prior notice has been given.

If you, unfortunately, cannot make your booking for whatever reason, we will be happy to reschedule your booking as long as it is at least 48 hours before the booked slot.  You are able to reschedule your booking within 12 months from the date of your original booked slot.

If you have made a reservation less than 48 hours before the time of booking and cannot or decide not to attend, we will not be able to offer you a rescheduled time or refund.

If you have been refused entry, refused alcohol or have been asked to leave any of our venues at the discretion of our venue manager or have missed your tee off time or you decide to leave the course before the end, we are sorry but no refund will be given.

In very rare circumstances, we may have to cancel your booking as a result of events outside our control, including without limitation strikes, lock-outs or other industrial action; civil commotion or riot; terrorist attack or threat of terrorist attack; armed conflict or invasion; act of God, fire, explosion, storm, flood, drought, earthquake or other natural disaster; subsidence or collapse of buildings; accident; epidemic or pandemic; chemical or biological contamination; sonic boom; malicious damage; compliance with any applicable law or regulation; any law or action taken by a governmental or public authority; breakdown of plant or machinery; interruption or failure of public or private telecommunications networks, utility services or transport networks; and/or non-performance by suppliers or subcontractors. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside our control. If an event outside our control takes place that affects the performance of our obligations under our contract with you: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under our contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control significantly delays your slot (by longer than 60 minutes) or means we have to cancel your Booking, we will contact you to rebook or arrange a refund (at your option).

Rights to Cancel or Suspend – we reserve the right to refuse entry to any person or party, or ask any person or party to leave the venue at any time, due to misconduct or otherwise, at the discretion of our venue manager and/or security. You will not be entitled to a refund if you are refused entry or asked to leave. We may have to suspend or delay dispatch of your Tickets to you to: (a) deal with technical problems or make minor technical changes; (b) make changes to your Booking as requested by you in accordance; or (c) if your payment method has not been accepted.

Once your booking is completed, we will not be able to guarantee any further availability if you wish to increase your booking size.  If you need to increase your booking size please contact us to see what we can do.  We do not make any guarantees that we can but we will try our hardest.  There may be walk-in slots available on the day.

Children are not allowed in our venues after 8pm & must be always be accompanied by an adult at all times.

We have a Challenge 25 policy – so if anybody in your group looks under age they will be required to show valid identification before entry: valid ID are passport, driving licence – only original documents are accepted.  We have the right to refuse entry to anyone who is unable to provide valid ID

We also have a ‘Drinkaware’ approach – anyone who is showing signs of being too intoxicated to play safely will be asked to leave the premises.

If you have booked our Student Deal – ALL guests within the booking must have a valid student ID to qualify for the discount.  If the ID is not valid, they will be required to pay the difference on arrival.

Clothing/Footwear – no football strips, offensive slogans, messages, images etc that incites violence etc on clothing will be allowed into our venues.  We thoroughly recommend appropriate footwear due to the lighting, obstacles & uneven surfaces.

Group Bookings/Corporate Bookings/Private Functions – can be made online.  However, for larger bookings (more than 20), Corporate Bookings, Outright Course bookings, Private Functions etc please contact the venue via the online booking enquiry page.  Group bookings require a 50% deposit to secure the booking.  The deposit must be paid within 7 days of the invoice being sent, unless the booking request is less than 7 days in advance of the booking date.  In this case the full amount is required to be paid.  If we have not received your deposit you may lose your booking date and time.  The balance must be paid on or prior to arrival.  If you need to cancel your booking you must notify us at least seven days in advance.  Failing to notify us will incur a cancellation fee up to the value of your deposit.  If you wish to make any changes to your booking ie number of guests attending, you must notify us as least 48 hours prior to your booking.

Evouchers will be sent to your email address that has been provided.  Gift vouchers can be collected from each venue or sent out as per the details given by you.  All vouchers may be used at any One Under venue for golf admission or drinks (excluding food).  You can redeem your vouchers as part payment/full payment towards your booking of golf.  All vouchers need to be brought in at the time of booking.  We are sorry but you must bring the voucher otherwise we cannot accept entry.  Vouchers may not be exchanged for cash & no change will be given.  Once purchased, vouchers are non-refundable.  We will not be held responsible for lost or stolen evouchers/gift vouchers.  All vouchers are valid for 12 months from the date of purchase.

Our Liability to you – If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We only supply Tickets for domestic and private use. If you use the Tickets for any business or resale purpose, we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter for which we may not exclude or limit our liability under the Consumer Rights Act 2015 or the Consumer Protection Act 1987 or any other applicable law

Nothing in these Terms shall affect your rights as a consumer. We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights under our contract with you. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. Our contract with you shall be binding upon you and us, and each of our respective personal representatives, successors and permitted assigns. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived or abandoned our rights against you and will not mean that you do not have to comply with those obligations and will not prevent us taking steps against you at a later date. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These Terms, your Booking and our contract with you are governed by Scottish law and you can bring legal proceedings in respect of your Booking in the Scottish courts. If you live elsewhere, you can choose to bring legal proceedings in your home territory or in the Scottish courts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with how we have handled any complaint you have raised with us, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

Personal Information is used in accordance with our Privacy Policy and Cookies Policy. Please take time to read these documents as they may include important terms which apply to you.

We aim to provide you with an enjoyable experience. If you are not completely satisfied with your experience or the Booking process, please do let us know by emailing us liverpool@oneunder.co.uk and we will try to rectify the problem.